Service Enquiry Form


Privacy Collection Notice

Consent to Collect, Use and Disclose Personal Health Information

Your privacy is important to The Shine Centre. 

The Shine Centre collects the personal information you provide on this form for the purpose of: 

  • responding to your enquiry 

  • determining potential service suitability

To assisst with your service enquiry, we ask that you provide us with your personal details and health information, so that we may properly assess your service enquiry. We require your consent to collect, use, and disclose your personal health information.  

You have a right to ask to alter or withdraw consent at anytime. 

The information The Shine Centre collects includes:

  • The name of the person enquiring about services and their relationship to the participant

  • The clients name (if different to the person referring)

  • Contact details (phone and email)

  • The services you are enquiring about

  • Funding status (e.g,. NDIS, Medicare, or private)

  • Whether their are client risks or safety risks The Shine Centre should be aware of

The Shine Centre respects your rights and ensures all personal and health information remains private and confidential. Your health information refers to information pertaining to your health, medical history, and past and future medical care. The Shine Centre is bound by the Privacy Act 1988 (Cth) and endeavors to uphold the Australian Privacy Principals in collecting, maintaining and storing personal medical information in a private and secure manner.

The Shine Centre will not disclose your personal information to third parties without your consent unless:

  • Required or authorised by law

  • It is necessary to prevent a serious threat to health or safety

  • It is required for mandatory reporting or safeguarding obligations

Access and Corrections to your Health Information

You have a right to access your personal health information. On receiving an application for a request to access your personal health information The Shine Centre will respond to the request for access within a reasonable period and give access to the individual, if it is reasonable and practicable to do so. 

Full or partial access to your health records may be refused in circumstances where:

  • Disclosure of personal health information may result in physical or mental harm to you or any other person the information may impact on the privacy of other individuals

  • Information relates to existing or anticipated legal proceedings

  • If access would prejudice negotiations with the individual

  • Where denying access is required or authorised by law

If The Shine Centre refuses to grant access to the personal health information requested, or give access in the form requested, The Shine Centre will provide written notice that sets out the reasons for the refusal (except where disclosure of the reasons would be inappropriate) and the mechanisms available to complain about the refusal.

You have the right to requeste an ammendment to your personal health information, should you believe it contain inaccurate information. Requests to ammed your personal health information should be directed to The Shine Centre's Practice Manager. The Shine Centre will respond to all requests to correct personal health information within a reasonable period after the request is made.

Consent to Collect and Share Information

By consenting below, I acknowledge that:


  • I have the legal right or consent of the individual to make this service enquiry and to disclose personal health information pertaining to the individual

  • I have read the information above and understand the reasons for why my information must be collected.

  • I understand that I am not obliged to provide any information requested of me, but failure to do so may significantly compromise the quality of information The Shine Centre can provide about our services. 


  • I am aware of my rights to access the information collected about me, except in the circumstances where be legitimately withheld. I will be given an explanation in these circumstances.

  • I am aware of my right to request and amendment to information I believe is incorrect.

  • I understand that if my information is to be used for any other purpose other than that set out above, my consent will be obtained.

We are unable to proceed with the Enquiry Form without collecting some of your personal information. Please contact The Shine Centre via phone 1300395747 so we can assist with your enquiry.

If you or someone you know are experiencing an urgent safety concern, pelase contact emergency services or appropriate crisis supports.


The Ballarat Clinic currently offers the following services:

  • Behaviour Support

  • Psychology (Assessments only)

If you are interested in Psychology, Occupational Therapy or Speech Pathology services, these are only offered at the Bacchus Marsh Clinic.

Please indicate if you would like to know more about the following services by selecting Yes or No:

Our Bacchus Marsh Clinic currently offers the following services:

  • Behaviour Support

  • Occupational Therapy

  • Psychology 

  • Speech Pathology

  • Assessments

Please indicate if you would like to know more about the following services by selecting Yes or No:


So we can support your enquiry better, please let us know whether you will be using any of the following funding options by selecting Yes or No:


Information regarding Medicare Plans

Please note that The Shine Centre does not bulk bill. A gap fee will be applicable to all services delivered under a medicare plan.

Insert other information


Thank you for taking the time to complete this service enquiry. A member of our team will be in touch shortly to assist with your enquiry.


Please note, submission of this service enquiry form is for information gathering purposes only and does not constitute acceptance of services or establish a client, therapeutic, or professional relationship. A client relationship will only commence following formal intake, acceptance of services, and written confirmation by the organisation.


If you or somoneone you know needs help, please reach out to one of the following crisis support services: